Refund policy

Return and refund policy

We want your plant to arrive healthy and true to its listing. If your order arrives damaged, incorrect, or significantly different from the photos and description, contact us within 3 days of delivery at info@memoryplants.net with your order number and clear photos of the plant and packaging.

Once we review the issue, we will offer a replacement, store credit, or refund where appropriate. Approved refunds are returned to the original payment method. Plants must be kept in their original packaging and not repotted before the issue is reviewed.

Because plants are living products, we cannot accept returns for change of mind, accidental damage after delivery, or failure to provide suitable light, water, humidity, or temperature. Buyer-installed shipping delays or incorrect address details are also outside our control.

Return shipping for damaged or incorrect orders is paid by Memory Plants when a return is required. Otherwise, return shipping is the customer's responsibility. Please contact us before sending anything back.